These Terms and Conditions apply to your use of this website, including any orders you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, please do not use this website. Nothing in these terms and conditions shall affect your statutory rights.
Placing an Order
When you place an order through this website, we will send you an email to confirm that we have received your order. All orders placed are subject to these Terms and Conditions. We cannot accept your order until payment is received in full for all products and any delivery charges. However no payment is taken from your card until the goods are ready to be dispatched. We reserve the right to reject or cancel any order for any reason. All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that the product is part of an order, we will contact you to ask if you want the part order sent in advance.
All prices are exclusive of VAT. VAT will be added at Basket stage. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. All prices are subject to change without prior notice. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.
You may cancel your order at any time before it is dispatched to you. You should contact us immediately by phone on 01547 560022. If a deposit has been paid, this will not normally be refundable.
Returns and Refunds
In the unlikely event that a product is faulty, erroneously sent or damaged during delivery we will exchange the product or provide you with a full refund upon receipt of the returned product with proof of purchase and details of the fault or damage. Notification of any defect must be made within 7 days of the product being delivered to you. Refunds will usually be made within 7 days of the returned product being received by House Guards Security Limited to the account originally used to purchase the product. The refund will be for the cost of the item only (without delivery costs). Customers pay for initial delivery cost and return delivery cost to us, unless an error has been made by House Guards Security Limited. We will cover the cost of sending any replacement item back to you.
Should products sold by us develop a fault due to manufacturer defects during the guarantee period, they will be repaired or replaced at our discretion under the terms of the guarantee. Please present your original proof of purchase when making claims under the terms of the guarantee.
Should you wish to return a product due to a change of mind and not because of any faults or defects, this should be done within 14 days of purchase and the product must be totally unused and returned in perfect condition as sold. A re-stocking fee of £10 will apply as the product can no longer be sold as ‘new’ and would have to be discounted. If the product has suffered any damage since the sale date or in transit back to us, this will also affect the value refunded.
This policy does not affect your statutory rights.
The information contained on this website is for general guidance only. House Guards Security Limited makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon and expert advice should be sought from an appropriate professional. House Guards Security Limited reserves the right to change or update any website content, prices or products at any time without prior notice. All sizes quoted are approximate. Colour and appearance of actual products may differ from those items shown on this website.